Frequently asked questions

Yes. Each side of a Bryte personalized smart bed can be customized independently, so you and your partner can personalize firmness, zone-by-zone across 8 zones, and enjoy personalized features, such as relaxation, Silent Wake, and daily sleep tracking insights, all without affecting the other side.

Bryte mattresses can be used with most frames that are suitable for a traditional mattress. Bryte mattresses need a firm, flat, structurally sound foundation, platform, box springs, adjustable base, or bed frame that can support the combined weight of the mattress (up to 150 lbs) and sleeper(s). If you're using a slatted frame or box springs, the openings between the slats or support bars should be no greater than 3” wide. If you have an adjustable base, Bryte mattresses require the left and right sides move as single unit (not split head or split king configuration).

Your Bryte Balance smart mattress is compatible with both iOS (iPhone or iPad) and Android devices. Simply download the Bryte Balance app from the App Store (iOS) or Google Play (Android). Should you encounter any issues, please reach out to our sleep expert team at hello@bryte.com.

The Bryte Balance set up process is intuitive and straightforward. When the mattress is correctly positioned on your choice of foundation, attach the power brick and plug into a nearby outlet. If the green light on the power supply is illuminated, the mattress is properly plugged in.

Next, download the Bryte app onto your phone and follow the prompts to create your account (or log in if you already have one). Once logged in, the app will walk you through the rest of the set up process, which includes selecting your wifi network and getting your initial comfort recommendation.  

Please note, you will need to be near your bed to complete set up.

Yes, each sleeper must download the Bryte app and create their own profile to control their side of the bed. Each unique profile can independently adjust their comfort, access BryteWaves content, and receive personalized sleep insights.

The Bryte Balance smart mattresses are controlled by the Bryte app on your smartphone. After downloading the Bryte app, you will be prompted to pair and set up your bed.

If there are two people sleeping on the bed, both sleepers will need to download the app on their mobile devices and to set up their respective sides and access personalized features. Please note, the side of the bed is determined when standing at the foot of the bed, facing the head.

Yes, Bryte mattresses can be used with most frames that are suitable for a traditional mattress. Bryte mattresses need a firm, flat, structurally sound foundation, platform, box springs, adjustable base, or bed frame that can support the combined weight of the mattress (up to 150 lbs) and sleeper(s). If you're using a slatted frame or box springs, the openings between the slats or support bars should be no greater than 3” wide. If you have an adjustable base, Bryte mattresses require the left and right sides move as single unit (not split head or split king configuration).

No, Bryte Balance smart beds are sold as a mattress only. Bryte offers a Premium Adjustable Base, or Bryte mattresses can be used with most frames or foundations that are suitable for a traditional mattress. Bryte mattresses need a firm, flat, structurally sound foundation, platform, box springs, adjustable base, or bed frame that can support the combined weight of the mattress (up to 150 lbs) and sleeper(s). If you're using a slatted frame or box springs, the openings between the slats or support bars should be no greater than 3” wide. If you have an adjustable base, Bryte mattresses require the left and right sides move as single unit (not split head or split king configuration).

The adjustable base comes pre-assembled, with optional leg attachments.  Orders for the adjustable base, together with a Bryte mattress, come with free shipping, delivery and setup.  (When only the adjustable base is purchased alone without a Bryte mattress, there may be an additional delivery fee.)

Currently, all Bryte beds are expected to ship from our Pittsburgh factory and the latest shipping time is updated next to the "Add to cart" on our website (subject to change based on demand). Once shipped from our factory, it can usually take between 5-10 business days to ship the mattress to your local delivery hub, when you will receive a call to schedule your in-home delivery.  Please contact us directly (hello@bryte.com) if you'd like further details on the status of your order.

State law for CA, CT, OR, and RI requires all mattress companies to collect a mandatory fee for each mattress that's delivered on behalf of the state. This small fee is set by each state and is different for each state. State law prevents us from discounting or refunding this fee, unless your mattress is returned and a full refund is given (Note that the Premium Adjustable Base is final sale & non-refundable).

Yes. Old mattress haul-away is available in most states, usually for a small additional fee depending on the location.  If you'd like us to arrange for mattress removal, please email us at hello@bryte.com or call us at 844-420-1018 with your order number and request.

We'll send a confirmation email to let you know we've received your order, followed by two emails to help you track delivery -- one email once your bed has shipped and another with tracking information once it becomes available. You can use your tracking number on our delivery partner's website to track your order.

Delivery and in-home setup are free with every mattress. Our delivery team will move the mattress into your room of choice, place it on your bed frame, and remove any packaging or debris. Please note that the bed frame should be open and clear prior to the delivery team's arrival.  Once the bed is plugged in, you can download the Bryte Balance app from the App Store (iPhone) or Google Play (Android) to complete the bed setup.

If you ordered our Adjustable Base with your mattress, delivery also includes installation of the adjustable base.If you ordered our Adjustable Base on its own, there may be an additional delivery fee to cover installation of the base, but please ensure the area is clear and ready for the base to be installed.

When your mattress or base is packaged and ready for shipment, you'll receive an email that your mattress has shipped to a local delivery hub. Once it arrives there, a local team member will contact you directly to schedule your preferred delivery date and 4-hour window.

We ship within the continental United States (this excludes Hawaii and Alaska).

Yes, our mattress trial really is completely risk-free. We really believe the best place to try our mattress is in your home, and we make it easy and risk-free for you. Our amazing adjustable comfort technology allows you and your partner to find that perfect fit. For any reason, if it isn’t perfect within 100 nights, just call or email us. We’ll remove it at your convenience and return ship the mattress with no additional fees and provide a 100% full refund. (Please note: Mattresses are fully refundable within this trial period, but the Premium Adjustable Base is not refundable.)

To start a return or cancel your unfulfilled order, please reach out to our Customer Care Team at hello@bryte.com to start the process.

We offer a 100 night trial period on our mattress because it can take a few weeks to grow accustomed to a new mattress, and we want you to have plenty of time to make sure Bryte Balance is the mattress for you. If at any time in your first 100 nights you would like to return the mattress, please reach out to hello@bryte.com and our Customer Care Team will start the return process (Note that the Premium Adjustable Base is final sale & non-refundable).

If you think your mattress has a warranty issue, email hello@bryte.com with your order details and photos. Our team will follow up to start the warranty process.

Your Bryte Balance smart bed is supported by a 10-year limited warranty. All foam and mattress fabrics are covered by a 10-year limited warranty. Technology components including Active Balancers, electronics & control box, and power cords have a 10-year limited prorated warranty. Click here to see our full warranty information.

To add a partner, they'll need to download the Bryte Balance app from the App Store or Google Play. Once the app is downloaded, they can walk through the set up process and select their side of the bed.

If you've been the only sleeper on your bed, adjust your configuration by navigating to the "Settings" tab, clicking "Bed," adjusting your configuration from "both" to either the left or right side depending on where you'll sleep. Please note that the left or right side is determined by standing at the foot of the bed.

We're sorry you're experiencing issues with your bed. Please go into your app, select 'Settings' in the bottom righthand corner, select 'Help & Support', and then 'Contact support'.

Please type a bit about what problems you are experiencing and submit, which sends a summary to our Customer Care Team who will contact you to investigate your issue.

Pets can sometimes show up in your sleep data, especially if they're napping on your bed. The algorithms used by the Bryte Balance smart bed to capture sleep insights can sometimes detect pet movements, heart rate, and respiration rate, which can send you a sleep report while they're napping or slightly skew nightly data.

The number of adjustments per night is neither good nor bad - this measurement reflects the number of times the bed responded to your movements so that it could reduce areas of pressure in each new sleeping position. To help keep you asleep, the Bryte Balance smart mattress proactively adjusts comfort where it senses areas of pressure build-up, that when left unattended, can cause you to wake from discomfort. When there are more adjustments, it means you were moving more that night, perhaps recovering from a hard workout, dealing with a pesky pet, or reacting to noise or snoring. The more the bed adjusts, the harder its working to minimize the impact some external factors can have on your sleep.

Each morning, Bryte users get a view into their nightly sleep metrics. Using heart rate, respiration rate, and proprietary algorithms, Bryte calculates your sleep stages, the percentage of time spent asleep each night (sleep efficiency), how much of your sleep was uninterrupted (sleep continuity), sleep duration, sleep score, and the number and location of pressure adjustments that your Bryte Bed performed to help remove wake events and improve your restorative sleep.

Your Sleep Score is calculated by combining sleep duration (how long you slept), sleep continuity (how much of your sleep was uninterrupted), and sleep efficiency (the percentage of time spent asleep at night) into a single score.

For PRO models, Sleep Concierge is your friendly, on-call expert for all things sleep. By tapping the circle on the home screen or the Sleep Insights tab, you can converse with our AI-powered Sleep Concierge to examine your sleep metrics, identify trends, and start to connect how your daily activities might impact your sleep. Sleep Concierge can also suggest and deploy short term changes in comfort, like if you're feeling particularly sore or a little under the weather. All you have to do is ask.

BryteWaves features a library of sleep content that syncs gentle motion with calming audio track designed to help you relax and fall asleep -- it's a unique, special experience that is available for all Bryte Personalized Smart Bed models.

To access the content, simply click the "Waves" icon on the bottom of the Bryte app menu and scroll through natural soundscapes, ambient and atmospheric tracks, or sleep songs. For most pieces you can choose your length of time and whether you'd like to pair motion and audio, or decouple for a motion-only or audio-only experience. You can also tap the arrow in the top left corner of most tracks to download, which will give you the capability to enjoy BryteWaves offline.

Feel free to play audio through your favorite pair of headphones, a bluetooth speaker, or through your phone.

Different fitness and/or sleep tracking apps/devices collect and compile data a bit differently, so it's common for data across apps to not perfectly match. When comparing data between tracking devices, you can consider focusing on the trends in data, not the exact metrics.

To help calculate your sleep insights, Bryte collects the information you provide during initial set up, sleep analysis data, device adjustments like firmness setting, and technical information from the bed and app.  All data is private and in your control, and you have the ability to turn off data collection in the Bryte app.  A more detailed view into data can be found in our privacy policy.

At this time, we do not have the capability to set up a guest profile on your mattress.

We make it easy to adjust the comfort of your mattress. Simply open your Bryte Balance app and click "Comfort" to adjust your comfort using firmness slider between 0% to 100%. You'll see a loading bar as the bed adjusts and can hit "save" to save your favorite comfort setting. With PRO models, you can also select the "Advanced Personalization" feature, which allows you to select a wide variety or contour profiles for back, side and front sleepers, or tune/customize the comfort setting in 8 different zones across your body.

During setup, Bryte will recommend a starting firmness range based on your physical attributes and sleep preferences. Over the first two weeks your Bryte app will check in with you, ask how you're sleeping, and make recommendations to help you dial in your comfort. Some people find their setting right away, others take a little time to explore. Either way, you're never alone in the journey – our sleep expert team is here to help.

During the set up process, WiFi is required to set up your bed. However, after initial setup, the Bryte Balance app connects to your bed via Bluetooth and does not require WiFi to adjust your comfort, play downloaded BryteWaves content, or to automatically balance pressure. However, WiFi is required to receive your daily Sleep Insights, download BryteWaves content, and to converse with Sleep Concierge (available for PRO models).

Bryte Balance doesn't offer active temperature control. However, Bryte Balance PRO and PRO Conform include a top-rated advanced phase-change cooling fabric cover that absorbs and releases heat to help you sleep at a comfortable temperature (cooling rated 9.0 by NapLab).

Bryte Balance doesn't offer active temperature control. However, Bryte Balance PRO and PRO Conform include a top-rated advanced phase-change cooling fabric cover that absorbs and releases heat to help you sleep at a comfortable temperature (cooling rated 9.0 by NapLab).

To add a partner, they'll need to download the Bryte Balance app from the App Store or Google Play. Once the app is downloaded, they can walk through the set up process and select their side of the bed.

If you've been the only sleeper on your bed, adjust your configuration by navigating to the "Settings" tab, clicking "Bed," adjusting your configuration from "both" to either the left or right side depending on where you'll sleep. Please note that the left or right side is determined by standing at the foot of the bed.

During the set up process, WiFi is required to set up your bed. However, after initial setup, the Bryte Balance app connects to your bed via Bluetooth and does not require WiFi to adjust your comfort, play downloaded BryteWaves content, or to automatically balance pressure. However, WiFi is required to receive your daily Sleep Insights, download BryteWaves content, and to converse with Sleep Concierge (available for PRO models).

The Bryte Balance Signature, found in select hotels, comes with our signature Bryte features, including real-time Active Pressure Relief, BryteWaves relaxation, adjustable comfort control for dual sleepers, and daily Sleep Insights. Our PRO models include all the Signature features, plus advanced features including individual Zone Control (allowing you to customize up to 8 zones across your body), contoured support profiles for back, side, and stomach sleepers, Silent Wake, and your AI-Powered personal Sleep Concierge.

Each model has a different adjustable comfort range. Our Signature Bryte Balance has a medium-soft to medium-firm comfort range. PRO provides extended softer range from soft to medium-firm. PRO Conform provides extended firm range from medium-soft to firm using a firmer memory foam comfort layer with greater motion isolation.

Currently, our mattresses are not able to integrate with other smart home features. We are hoping to offer some integrations in the future.

Bryte Balance Smart mattresses actively sense and respond to your movements. When Bryte detects a pressure imbalance, it makes a small adjustment to relieve pressure. Bryte’s active response to your movements means you get a personalized balance of pressure relief and support in every new sleep position.

All Bryte Balance smart mattresses uniquely feature real-time Active Pressure Relief that senses & relieves pressure points in real time to remove wake events and maximize your restorative sleep. It delivers this across up to 90 silent, air-powered Active Balancers. Bryte also uniquely offers BryteWaves, a multi-sensory relaxation feature, and Bryte PRO models offer advanced Zone Control of up to customizable 8 zones per sleeper.

Bryte Balance PRO Conform features high-density, body-contouring memory foams that provide a firmer feeling when you get into bed, while Bryte Balance PRO has 50% more of our plushest comfort layer for soft, cloud-like feel. Both models still have 0-100 firmness adjustability.

There are many benefits to having an adjustable base, especially when paired with a Bryte Balance smart mattress.

The adjustable base's zero gravity settings combined with a Bryte Balance BryteWaves track can help you fall asleep faster.

By raising the head of the adjustable base, you can reduce snoring and acid reflux. An adjustable base allows you to more evenly distribute weight by finding the right position, combined with Bryte Balance active pressure relief, can help alleviate back pain and arthritis pain. By raising the feet of the base, you can improve circulation in your legs and feet, which can help you more comfortably relax.

An adjustable base is a great platform on which to build your restorative sleep experience.

Yes, the Premium Adjustable Base is designed to work with most standard bed frames.  The adjustable base can be placed on top of a bed frame with a platform or slats (we suggest you double check the weight limits on your bed frame). Optionally, with its configurable leg attachments (included), the base can also be setup to stand on its own legs.

To attach to a headboard, you can optionally purchase a univeral attachment bracket for $125 (please contact the team at hello@bryte.com to order this bracket).

Absolutely. Our Customer Care Team would be happy to help, just reach out to hello@bryte.com and we'll send you an invoice to complete the order.

Yes, there's no divider between the two sides of the mattress. If you're a single sleeper, in your Bryte app under Settings, select your bed, and set the "Side" setting to "Both" sides of the mattress to have the entire bed to adjust as one. If you share the bed and still sleep in the middle, there may be a difference in firmness depending on the difference between your and your partner's comfort settings.

Your Bryte Balance smart mattress is whisper quiet, but you may hear an occasional hum if it's adjusting in a silent room.

We recommend the best way to try the Bryte mattress is in your own bedroom over mulitple nights. To make this risk-free for you, we offer a Perfect Fit Guarantee which includes a completely risk-free 100 night trial - for any reason, if you decide to return the mattress, you can return it with no return or shipping fees and 100% complete refund.  The full Bryte product line is available to check out at a retail store, Harmony Home in Apex, North Carolina.  Also, our Bryte Balance Signature models are featured in luxury hotels across the U.S.  You can find more at https://www.bryte.com/how-to-try-bryte

Our hotel partners allow you to access the mattress features without the need to download an app or sign in. If sleeping on a Bryte Balance smart bed in a hotel, you'll simply scan a QR code to set your comfort and access BryteWaves content. By entering your email, you can still get your daily sleep report.

Not to worry! If the power goes out, your bed does not lose air and will maintain the level of firmness it was set at when the power went out. Without power, your Bryte functions as a standard mattress.

Bryte Balance has been designed to minimize electromagnetic fields, or EMF, by minimizing WiFi communication during sleep, which is primarily used to calculate Sleep Insights. Electronics are located farthest away from the sleeper at the foot of the bed.

If you'd like, feel free to turn off your wifi at night. Your Bryte Balance smart mattress will still be able to play downloaded BryteWaves tracks, adjust its comfort, and automatically balance pressure.  When you turn your WiFi back on in the morning, your sleep data will automatically upload and eventually show up in your Sleep Insights tab.

Bryte Balance doesn't offer active temperature control. However, Bryte Balance PRO and PRO Conform include a top-rated advanced phase-change cooling fabric cover that absorbs and releases heat to help you sleep at a comfortable temperature (cooling rated 9.0 by NapLab).

We do. At checkout, you can take advantage of financing as low as 0% APR for up to 36 months through Affirm or Shop.

Yes, all Bryte mattress models have been designed to work compatibly with most adjustable bases, except for split king or split head based configurations.